Return policy
Since June 14 2014 new regulation have come in force to adapt the Italian law to the EU directive 2011/83/CE ( that modifies the UE directives 93/13CEE and 1999/44/CE and repeals the directives 85/577/CEE and 97/7/CE) about e-commerce and distance selling.
The right to withdraw cannot be applied on distance selling of customised items.
However, BnG allows the right to request the replacement. Please, write an email at contacts@bngrealshoes.com
We will consider your request and get back to you as soon as possible.
Have your BnGRS been ruined? Contact us!
We’ll refurbish your favorite shoes and they’ll be ready to go again. Send us a photo and explain us what happened to your shoes: we will evaluate with you the best solution for your old BnGRS.